This Privacy Policy applies to professionals who use the Serv Setu Partner platform to deliver services to customers.

1. Information We Collect

• KYC Details: Aadhaar, PAN, photo ID, bank account, address proof

• Professional Details: Skills, experience, service category, ratings

• Location Data: Real-time tracking during active bookings

• Device & App Usage: OS version, app activity, crash logs

2. Purpose of Collection

• Identity verification and onboarding

• Booking assignments based on location and category

• Payment processing and incentives

• Tracking service quality, timeliness, and professionalism

3. Data Disclosure

• Customers receive basic info (name, photo, contact) post-booking

• Banking and ID data is never shared externally

• We may disclose your data to legal or tax authorities when required

4. Data Security

• All KYC and financial data is encrypted

• Provider data is stored securely in access-restricted environments

• We conduct periodic audits to maintain high security standards

5. Data Retention

• Your data is retained while you are active on the platform

• On account termination, data will be deleted within 15 business days

6. Your Rights

• Review or correct personal data

• Request deletion of your account and data

• Raise privacy concerns with the support team

7. Retention and Deletion

Your data is retained as long as your account is active on Urban Setu. Upon account deactivation, we delete your information within 15 business days, unless required by law to retain it longer. To request data deletion, email us at [email protected].